More Information
Handmade Details
- Every item is handmade by a real-life artist. This means that you may see subtle tool marks, slight color variations, or artful asymmetry. This is the beauty of hands making art.
- Colors may vary slightly due to monitor/screen calibration differences. I do my best to provide realistic photos of each piece in different types of lighting and against minimal backgrounds. Most photos show a range of the color expectations for each piece from indirect low light, bright sunlight, to studio lighting.
- Due to my refund policy being lengthy and structured, feel free to reach out to me prior to purchase if you need more information than what is provided in the description. See Refund Policy for more details.
- Chains are NOT included with pendants.
- For complete details, please see our Terms of Service.
Wear & Care Instructions
- Like with all jewelry metal can bend, stones can break, chains can tangle, and pieces can catch on things. Please store and wear with care.
- Most pieces are oxidized, which is a surface treatment, that may lighten over time making it uniquely yours. Oxidation can/will be removed if you use a silver polishing cloth or ultrasonic cleaner.
- After wearing jewelry gently wipe stones and metal with a soft microfiber cloth, the kind used to clean eyeglass lenses, in order to remove oils and keep them from seeping into stones and changing color and keep things sparkly!
- Use jewelry cleaner and ultrasonic cleaners AT YOUR OWN RISK. Not all stones are created equal and some can change colors or become brittle/break with chemical contact and ultrasonic cleaners.
- I do not repair jewelry, or resize rings. If you receive a piece and it is damaged please reach out to me within the refund timeframe. See 'refund policy' in section below.
- Please verify your ring size for a wide band ring prior to purchase. Most Rebellenhaus bands are wide, 5mm or more, and some people must size up.
- For complete details, please see our Terms of Service.
Customs VS. Customizations
- Intuitive Custom Design: a collector reaches out wanting a piece for a particular energetic or personal purpose. After consult, the majority of the design is trusted to me the artist. See the Customs Page for more details on the process.
- A customization: changing a product already in the shop. At this time I do not customize pieces that are currently listed for sale on my website. All pieces were designed with the intention of the artist and will find their people!
Shipping Information
- I package each piece myself. I protect stones with lint and acid free tissue. Each piece is attached to a card with hand written description of piece on the back. Wrapped in more tissue, placed in a jewelry pouch, and shipped in a padded envelope.
- All pieces are wrapped as if they are a gift. No prices are included. I want everyone to feel like they just received a present, even if it is from themselves!
- I process and ship pieces within 2-3 business days from date of order. However, since it is just little 'ole me here, if I happen to be traveling, I will either adjust my processing and handling timeframes which will be included in your estimated arrival date, or I will put my shop in vacation mode. I will also post updated shipping information on my Instagram account: @rebellenhaus
- I do not guarantee shipping times. For complete shipping details, please see our Shipping Policy.
Return, Exchange, and Cancellation Policy
Hopefully you love, love, love your Rebellenhaus piece and will never want to part with it, however, I understand that sometimes things happen. I would like to encourage the use of the 'Contact' page in order to reach out to me about any clarifying questions prior to purchase. I would be happy to help!
I also realize the following policy may seem like a lot! I hope you understand that as a one-of-a kind artist and a one-woman show, returns are not like they are at large retailers. I do not sell things in high volume and if something is damaged it is irreplaceable. Please reach out if you have a unique situation that does not fall into the two categories below.
Due to the one-of-a-kind nature of the jewelry, all sales are considered final unless:
1.) The product differs from the detailed description provided on this website, or 2.) The item arrives damaged. For more information, see our Refund Policy.