Terms of service

Terms of Service

Overview

This website is operated by Rebellenhaus. Throughout the site, the terms "I", “we,” “us,” and “our” refer to Rebellenhaus. By visiting our site or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Eligibility

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site.

Products and Availability

All Rebellenhaus jewelry is handmade and one of a kind. Due to the nature of handmade work, variations in color, texture, stone, and finish are normal and part of the character of each piece.

We make every effort to accurately display our products, but we cannot guarantee that your screen’s display of colors will be exact.

All items are subject to availability and may be discontinued at any time without notice.

Pricing and Payments

Prices for our products are listed in U.S. dollars and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or unauthorized activity.

Pricing and Fees for Intuitive Custom Designs

There is a $150 non-refundable fee that covers the cost of the initial communications about your piece, the gemstone research, along with initial design ideas and stone selection. This is not a deposit and does not count towards the final cost of the piece.
The total price of the finished piece will be dependent on materials and labor involved in making your creation. Please refer to the 'Jewels' section to get an idea of price points on earrings, pendants and rings.
Full payment will be required up front prior to starting fabrication on your piece. Once fabrication starts no changes or refunds will be allowed.
All custom pieces are final sale. No refunds.

Shipping

Shipping times are estimates and not guarantees. Rebellenhaus is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Once an order has shipped, we are not responsible for lost or stolen packages. Please ensure your shipping information is accurate at checkout.

If shipping timelines are adjusted by Rebellenhaus for a temporary timeframe please look at the top banner section on the site for details or potential shipping delays.

Returns, Exchanges, and Cancellations

Due to the one-of-a-kind nature of the jewelry, all sales are considered final unless:
1.) The product differs from the detailed description provided on this website. (It is the buyers' responsibility to read descriptions and dimensions thoroughly)
2.) Item arrives damaged. (Photos of piece and packaging may be required in order to document the nature of the damage during shipping)

If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery so we can make it right.

Return process must be followed and is detailed below:

The return must be approved by shop owner PRIOR to sending back an item.
Please note that you must contact owner within 3 days of receipt of your purchase to coordinate a return within 7 business days thereafter.
The piece must be unworn and in it's original condition.
The shipping cost of the return will be paid by customer and must be sent insured for full purchase price of item via USPS.
The item must be packaged carefully so that it is not damaged during shipping. This is super important: Please protect each earring, or two part pendants, from rubbing against each other in transit, and bead fringe from rubbing against metal or stones in transit.
Due to these items being one of a kind and irreplaceable, if damage does occur during return shipping due to faulty packing the loss in value will be subtracted from refund amount as determined and calculated by owner, i.e. cost of broken stones, scratched stones, metal damage or scratches, etc..
Return must be sent with tracking. The tracking number needs to be sent to owner via message via contact page or email: Rebellenhaus@gmail.com.
Once item is received by owner, and assessed for condition, full refund will be issued within 3 days of receipt for unworn, non damaged items. Partial refunds will be issued within 3 days per shop owner assessment of items damaged in the return process due to faulty repackaging.
Refunds will be issued within 3 days of receipt of returned item and processed by crediting original form of payment. The refund is subject to posting timeframes dependent on original payment institution guidelines. i.e. your banks guidelines.

Custom pieces are non-refundable.

We do not offer exchanges.

Cancellations are available only if packages have not been prepared for shipping at time of request. Once prepared for shipping, the order cannot be cancelled. Please note: I prepare packages for shipping very quickly, within an hour of an order being finalized in most cases.

Jewelry Care and Wear

Our jewelry is intended to be worn with care. Rebellenhaus is not responsible for damage caused by improper wear, exposure to water, chemicals, impact, or normal wear and tear.

Our jewelry can include large rings, long pendants, and long earrings that may catch on things. Rebellenhaus is not responsible for any bodily injury or damage to jewelry caused by wear.

Please follow any care instructions provided with your purchase or in 'Wear and Care' information on this website located under product details.

Rebellenhaus does not provide repair services. If item is damaged upon arrival contact us within 3 days of receipt in order to arrange a return. If past the 3 day return timeframe, repair costs and arrangements, are the responsibility of buyer to procure from an independent jeweler.

Intellectual Property

All content on this site, including images, text, slogans, logos, designs, and product descriptions, is the property of Rebellenhaus and may not be copied, reproduced, or used without written permission.

User Conduct

You agree not to use this site for any unlawful purpose or in a way that infringes upon the rights of others. We reserve the right to terminate access to the site for violations of these Terms.

Limitation of Liability

To the fullest extent permitted by law, Rebellenhaus shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

All products are provided “as is” without warranties of any kind, either express or implied.

Indemnification

You agree to indemnify and hold harmless Rebellenhaus from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, United States.

Changes to These Terms

We reserve the right to update or change these Terms of Service at any time. Changes will be effective immediately upon posting on the website. Your continued use of the site constitutes acceptance of those changes.